General policy of shipping
Orders are processed 7 days a week and shipped Monday through Friday (excluding holidays). We strive to ship your orders as fast as possible; it is possible that your order may ship sooner than estimated. If you order two or more items, you may receive them in multiple boxes on different days because of varying shipping locations.
USA orders will be expedited from our Indiana location, whereas Canadian orders will be expedited from our Quebec location. In rare cases we may ship internationally – shipping charges will be quoted based on your location.
Within 12 hours of placing an online order you will receive an email confirming that we have received your order and are processing it. Item will be shipped within (2) business days.
These time frames are an estimation based on our regular sales volume and are not guaranteed. IMPORTANT: Please note that we cannot ship to a P.O. Box.
Shipping Costs
Our goal is to offer free shipping on all orders over $100; however, surcharges may apply in certain cases. If shipping costs apply, you will see them listed as a “surcharge” before check-out. Surcharge fees are based on the cost of logistics to deliver to locations that are deemed remote, difficult to access, or areas with limited transportation infrastructure. In rare cases, we reserve the right to notify you of any additional shipping costs after you have purchased an item. You will, at that point have the right to modify or cancel your order for a full refund.
Remote Areas It is possible to deliver our products to most cities in remote areas. However, additional shipping costs will apply due to higher logistics costs associated, among other things, with air transport.
Regions that are subject to a surcharge include, but are not limited to the following:
- US Territories or Protectorates (US Virgin Islands, Puerto Rico, Guam, etc.)
- Alaska and Hawaii
- Yukon, Nunavut and the Northwest Territories of Canada
- Anticosti Island
All orders for these regions must be placed by email directly to info@occanada.com so we may provide you with a freight quote before payment is made.
Liability in the Event of Transport Damages – Remote Areas We take every precaution to carefully package your items to ensure they arrive intact. However, if we need to ship an item again, due to damage caused during transportation, we will not be held responsible the freight costs to re-transport. We will however work with you to resolve the issue in the most efficient way possible.
Address Changes
Addresses can be updated by contacting us via telephone 1-877-356-6663, at no additional cost before the order has been shipped. Once the order has shipped the freight carrier will charge an additional fee to update the delivery address. This charge can be very expensive, make sure to verify the address when you receive your order confirmation.
Shipping Damages OCC is responsible for covering shipping damage by providing the correct replacement parts to the customer at no charge. However, OCC's liability is limited to shipping damage and will not cover any other damage such as costs incurred for installation being delayed or cancelled. Claims related to shipping damage must be submitted within 30 days of the delivery date.